Quick Start

This guide will walk you through the basic setup of Yanıtly. Create your first AI-powered chatbot in 5 minutes.

1. 1 Create Account

   Go to yanitly.com/register and create your free account. You can access all features during the 14-day trial period.

   • Enter your email address
   • Set a strong password
   • Enter your company name
   • Complete email verification

2. 2 Configure Workspace

   After logging in, a workspace is automatically created. Complete your company information from the settings page:

   • Company logo and color theme
   • Business hours
   • Default language
   • Notification preferences

3. 3 Building a Knowledge Base

   You need to populate the knowledge base so your AI assistant can provide accurate answers to your customers. You can add content using three methods:

   📄 File Upload

   Upload your PDF, DOCX, TXT, CSV files via drag-and-drop. AI automatically analyzes and indexes the content.

   🌐 Web Scraping

   Enter your website URL, and Yanıtly will crawl all pages and add the content to the knowledge base.

   ✍️ Manual Content

   Add content such as FAQs, product information, and policies directly from the editor.

   Code example Copy

   curl -X POST https://api.yanitly.com/v1/knowledge \
     -H "Authorization: Bearer YOUR_API_KEY" \
     -H "Content-Type: application/json" \
     -d '{
       "title": "Return Policy",
       "content": "Products can be returned within 14 days...",
       "category": "Policies"
     }'

4. 4 Connect Channels

   Connect the channels where your customers reach you. Detailed setup guides are available for each channel:

   🌐 Web Widget
   💬 WhatsApp
   📸 Instagram
   💭 Messenger

5. 5 Widget Setup

   The fastest way to get started is to add the web widget to your site. Setup is completed with a single line of code:

   Code example Copy

   <!-- Add before </body> tag -->
   <script
     src="https://yanitly.com/widget/embed.js"
     data-tenant-id="YOUR_TENANT_ID"
     async
   ></script>

   For detailed widget configuration, see the Widget Documentation .

6. 6 Agent Handoff

   You can automatically transfer conversations to a human agent when the AI assistant cannot answer questions. Configure handoff rules:

   • Set AI confidence score threshold (e.g., handoff below 60%)
   • Automatic handoff on specific keywords (complaint, return, cancel)
   • Instant handoff when customer says "I want to speak with an agent"
   • Forward handoff notifications to Slack

7. 7 Security & Compliance

   Yanıtly ensures data security at the highest level:

   • Encrypted communication with TLS/SSL
   • Database encryption with AES-256
   • KVKK-compliant data processing
   • Access control with RBAC
   • Automatic data deletion policies
   • Activity logs and audit trail

Next Steps