Instagram DM
integration.
Manage your customers' DMs, story replies, and mentions from a single dashboard with Instagram Messaging API integration. Provide 24/7 customer support with AI-powered automatic responses.
Start with your business
YanıtlyWhat can you do together?
Before you start.
- Instagram Business or Creator account
- Meta Business Suite connection
- Facebook page (linked to Instagram account)
- Yanıtly Professional or Enterprise plan
Let’s connect the dots.
Convert your Instagram account to a Business account
Go to Instagram → Settings → Account → Switch to Professional Account → Select Business.
Connect to your Facebook page
Go to Instagram → Settings → Account → Linked Accounts → Facebook and connect with your Facebook page.
Configure permissions in Meta Business Suite
Enable 'Messaging' permission from business.facebook.com → Settings → Instagram Accounts.
Add Instagram channel in Yanıtly
Go to Yanıtly panel → Channels → Instagram → Click 'Connect'. Approve the required permissions on the Meta login screen.
Configure automatic response rules
Enable your AI assistant and update the knowledge base to automatically respond to customer questions.
See the source. Know the scope.
Instagram DM workflows are checked against Instagram professional account and Meta permission requirements.
Meta Instagram Messaging API documentationFrequently asked questions
Can I use it with my personal Instagram account?
No, the Instagram Messaging API only works with Business or Creator accounts.
Can I send automatic DMs?
Per Instagram policies, you can only send automatic responses in user-initiated conversations. Bulk messaging is not supported.
Official resources
Conversations that move business
forward start here.
Messaging, voice AI and operations. Build the flow that fits your business.