yanıtlyYanıtly is a Turkey-based AI customer support platform developed by MobiCraft Dijital Teknolojiler Limited Şirketi. It focuses on bringing web, messaging, and phone support operations into one panel.
Enabling every business to deliver exceptional customer experiences.
We aim to help SMBs and multi-channel operations teams manage knowledge-base AI replies, live handoff, ticket workflows, and call flows from the same panel.
Our vision is to make customer support automation more accessible with verifiable information, security-first architecture, and local customer language support.
Our Values
The core principles that guide us in every decision.
Customer Focus
Our customers' needs are our priority in every decision. Their success is our success.
Transparency
We embrace transparency in our processes, pricing, and communication.
Passion
Our passion for technology and customer experience drives us to create innovative solutions.
Excellence
With our culture of continuous improvement, we strive to deliver a better product every day.
Our Journey
One-panel customer support
Yanıtly is developed around the need to unify customer conversations and generate knowledge-base AI replies from one operational panel.
Web, messaging, and phone flows
Website widget, WhatsApp, Instagram, Messenger, Telegram, email, and phone or voice AI flows are handled in one operating model.
Tickets, SLA, and human handoff
Knowledge sources, conversation history, tickets, SLA workflows, and human handoff connect inside the same support panel.
KVKK and production-surface controls
KVKK-oriented data handling, role-based access, audit logs, rate limits, and responsible disclosure through security.txt are part of the product and public surface.
Consent-based callback workflow
The callback flow is protected with explicit consent, Turkey phone validation, proof-of-work, honeypot checks, and Redis-backed limits.
Source-checked integration guides
Integration pages are kept current with official source links, last-verified dates, and practical setup notes.
The workstreams building the product together.
Product and engineering
Panel, API, integrations, and operational workflows
AI and automation
Knowledge base, answer quality, and safe handoff
Voice AI and call flows
Phone, callback, and call analytics
Security and infrastructure
Cloudflare, rate limits, audit, and access controls
Customer success
Setup, training, support, and operations improvement
Content and growth
Source-checked guides, SEO, and product storytelling
Want to join our team?
Browse our open positions and let's shape the future of customer support together.