yanıtlyAnswer at night and on weekends.
Choose the assistant’s hours, including round-the-clock coverage, subject to your minutes and line capacity.
See it in the story →CLOUD PHONE SYSTEM · BUSINESS NUMBER · AI ASSISTANTAlready use Yanıtly? Sign in
An AI-powered cloud phone system.Get your number, let your assistant answer.
Start your business number application in Yanıtly or connect your existing line. Your assistant answers during the hours you choose, understands the need, transfers callers to the right team and records callback requests outside working hours. Your team calls customers from the company number on web and mobile; personal numbers are not shared with customers.
- Apply in the dashboard: billing details are prefilled.
- Netgsm approves: complete documents and payment with Netgsm.
- Once the subscription is approved, follow the connection to your assistant on the card; our team helps verify your initial setup.
Enterprise · monthly TRY 4,999.00 + VAT · 300 bonus voice minutes in the first billing month · Line charges from Netgsm
Number applications, the phone assistant and company-line calling require Enterprise.Natural Turkish conversation · Customers see your business number · Company-line calls keep personal numbers private · Published subprocessors and data locations
A line’s first day
Ayaz Klima Servis is a fictional business with Sales, Technical Service, Accounts and a field technician. Follow a day from the morning the line connects to the next morning’s summary. Screens are the real Yanıtly interface; the business, people, numbers and records are fictional. Times illustrate the story, not Netgsm approval times.
Open Settings › Phone. On the “Netgsm applications” card, choose “Buy a number (Netgsm)”. Your saved billing information is prefilled; check it before submitting.
Choose which assistant will answer the line: “I approve connecting the line to this voice agent.” There is no SIP server or username field; the system prepares the connection details.
Netgsm assigns your number through its own application form. SMS messages guide document and payment steps; you have 30 days to supply documents. Approval time depends on document checks. Number applications are completed with Netgsm and require a Turkish identity or tax number.
Once the subscription is approved, follow the connection to your assistant on the card; our team helps verify your initial setup.
If setup cannot finish, the card says: “Setup could not be completed; our team has been notified.” Identity and tax details in the form are sent to Netgsm; Yanıtly does not store them.
- Voice agent
- Taxpayer type
- I confirm that the line should be connected to this voice agent.
- Start application
Follow your line in the Phone Assistant status bar. The admin sets the assistant’s name and greeting, Sales, Technical Service and Accounts lines, working hours and out-of-hours behavior.
Hello, I'm Duru, welcome to Ayaz Klima Servis, how can I help you?
Choose whether the assistant answers and transfers, or handles business actions. Changes stay in draft until you publish them; the live line uses your published settings.
- Assistant name and greeting
- Team lines and routing
- Hours and out-of-hours behavior
- Publish
Deniz Yılmaz wants two air conditioners for the office. Duru welcomes the caller and says: “Our Sales team handles this; I’m trying to connect you, please stay on the line.” Mert’s phone rings.
The assistant understands the need without a keypad menu. It gives short answers from your knowledge base or transfers team matters. You can require consent before transfers.
The transferred call reaches Mert from the business line; the caller’s number may also appear for identification. Mert’s personal number is not shared. If the team cannot answer, the assistant explains that the transfer failed and takes a callback request.
Business line ••47Outcome in the customer record
Product flow illustration
- Welcome
- Understand the need
- Transfer to Sales
- Outcome in the customer record
The trial call uses a fictional beauty salon, clinic, gym, restaurant or tennis club. It does not transfer to a team, send SMS or record the conversation. We configure your own team lines and out-of-hours flow during a setup call.
With the queue enabled, callers hear their position. A callback is offered after a long wait. You control capacity and waiting time.
Business line ••47Callback offer
Product flow illustration
- One caller ahead
- Callback offer
After preparing the quote, Mert chooses “Call from company line” in the customer record, then “Connect to my phone”. His phone rings first; pressing 1 calls the customer.
The customer sees Ayaz Klima Servis’s business number. Mert’s incoming call also comes from that number. Calls start from customer records, with access controlled by roles.
Mert chooses an outcome after the call, adding a call entry to the customer history. Team calls have no recording or automatic summary by default; Mert’s own note is saved.
Business line ••47Resolved · Callback needed · Unreachable · Wrong number · Do not call
Product flow illustration
- Call from company line
- Connect to my phone
- This call is not recorded
- Resolved · Callback needed · Unreachable · Wrong number · Do not call
After a service visit, technician Kaan contacts the customer through the company line. “Connect to my phone” rings his phone first; the customer sees the business number.
For a customer marked “Do not call”, calling is disabled with an explanation. See app uses and store links on the Mobile apps page.
Business line ••47Connect to my phone
Product flow illustration
- Customer record
- Company line
- Connect to my phone
Ece Kara: “My air conditioner is leaking. Can someone check it tomorrow?” Duru: “We are outside working hours; the team opens tomorrow after 9 AM. May I take your name so they can call you?” Ece gives her name and permission to call this number.
By default, the assistant collects the name, callback permission and topic and creates a task for the morning team. Confirmation wording is checked against the system record.
If the assistant promises a callback but misses the record, the system creates it.
At 9:04 PM Ece sends a photo on WhatsApp from the same number. The same assistant responds; the message joins the evening call in one customer record.
Business line ••479:04 PM · WhatsApp photo
Product flow illustration
- Name and callback permission
- Callback request · tomorrow 9 AM · leaking air conditioner
- 9:04 PM · WhatsApp photo
Yesterday’s assistant calls appear in Voice Operations with summaries and transcript links. Quality and risk reviews highlight low-scoring or risky calls. Callback requests await your team in Tasks.
Scored calls display a quality score out of 100; unscored calls are shown separately. Audio is attached when your recording policy enables it.
A call with an agreed but unrecorded callback promise cannot receive a high score.
Ece’s evening call and WhatsApp message appear together. Technical Service reads this context before calling at 9 AM.
Business line ••47One customer record
Product flow illustration
- Assistant call summaries
- Quality and risk review
- Callback tasks
- One customer record
One number, one assistant, one customer record
The difference is in the system your number connects to.
- Business number
- Assistant: greeting, transfer, callback
- Your team: company-line calls
- One record: calls, WhatsApp, tasks
Routing through conversation.
Understand the need and connect to the right team. Each team has its own line and hours.
See it in the story →Record the work.
Appointments, bookings, restaurant orders or requests depend on your industry and permissions. Confirmation wording is checked against the record.
See it in the story →Callback requests outside hours.
Collect name, callback permission and topic for the morning team.
See it in the story →Outbound calls with your business number.
Call from the dashboard and mobile app with your business number shown to customers.
See it in the story →Summary and quality.
Summaries and outcomes for assistant calls; quality scores for scored calls. Recording follows your policy.
See it in the story →Connect the same assistant to WhatsApp, Instagram, Messenger and web chat. Manage its name, knowledge and rules in one place. Calls and WhatsApp messages from the same number join one customer record.
Explore the Voice AI assistantNumbers stay with the business
On company-line calls, customers see your business number. “Connect to my phone” rings the employee first without sharing their number. Calling independently from a personal phone exposes that personal number.
Non-admin roles see masked numbers in customer records, tickets, tasks and reminders and start calls from the customer record. When the assistant transfers a call, the caller’s number may appear on the employee’s phone so they know who is calling.
| Who sees what? | Customer phone | Employee phone | Dashboard: non-admin | Dashboard: admin |
|---|---|---|---|---|
| Dashboard: Connect to my phone | Business number | Business line rings; press 1 | Customer records, tickets, tasks, reminders: masked | Full number |
| Assistant transfers an inbound call | Conversation through the business line | Business line; caller number may appear in the name field | Masked on the listed record screens | Full number |
| Personal call outside the company line | Employee’s personal number | Personal call history | — | — |
| Do-not-call customer | No company-line call | — | Disabled button with reason | Warning before removing restriction |
You control call recording and the caller notice. Your data is hosted on our servers in Germany; our AI and voice subprocessors and their locations are published.
A traditional system routes calls. An AI phone system moves work forward.
| Feature | Keypad cloud phone system | Yanıtly |
|---|---|---|
| Greeting | Press 1 for Sales | Natural conversation with your business name |
| Questions | Recorded announcement or waiting | Knowledge-base answer, transfer or callback |
| Work | Extension transfer | Appointments, bookings, orders or requests as permitted |
| Outside hours | Closed announcement or voicemail | Opening time and callback task |
| Team calls | Desk phone or personal mobile | Web and mobile with the company number |
| After the call | Recording, if available | Assistant-call summary, outcome and quality for scored calls |
| Channels | Phone | WhatsApp, Instagram, Messenger, web and email in one inbox |
This compares a general keypad phone system, without referring to a particular product or carrier.
No. Yanıtly does not provide an extension plan, desk IP phone registration, fax or conference calls. Calls can be transferred to a number on your existing phone system when needed.
See pricingA new number or your existing line?
New business number
The number is supplied by Netgsm under a Netgsm subscription. Start the application in Yanıtly; Netgsm handles documents, payment and approval. Number applications are completed with Netgsm and require a Turkish identity or tax number. Yanıtly is a Netgsm partner; your application goes to Netgsm directly from the Yanıtly dashboard.
Once the subscription is approved, follow the connection to your assistant on the card; our team helps verify your initial setup.
Netgsm sets and bills line and call charges directly.
Connect your existing line
You can connect a number from Netgsm, Verimor or a SIP-compatible phone system without porting it. Moving a number to another carrier is a separate process with your carrier.
I already have a numberSpeak with the assistant now
Choose your industry, enter your name and number, and confirm permission for the assistant to call.
The trial call uses a fictional beauty salon, clinic, gym, restaurant or tennis club. It does not transfer to a team, send SMS or record the conversation. We configure your own team lines and out-of-hours flow during a setup call.
What do you pay?
Number applications, the phone assistant and company-line calling require Enterprise.
Enterprise · monthly TRY 4,999.00 + VAT · 300 bonus voice minutes in the first billing month · Line charges from Netgsm
Save 20% with annual billing: TRY 47,990.40 + VAT
10 users · 10 channels · 20 assistants · 25000 messages
Voice bonus applies once per business, in the first billing month.- Yanıtly
- Enterprise and voice minute packs after the first month. Purchase packs in the dashboard.
- Netgsm
- Line subscription and call charges, paid directly to Netgsm at its rates.
- Bridged calls
- “Connect to my phone” calls the employee first, then the customer. Your carrier may charge for two calls.
Your questions answered
Who provides my number?
The number is supplied by Netgsm under a Netgsm subscription. Start the application in Yanıtly; Netgsm handles documents, payment and approval. Number applications are completed with Netgsm and require a Turkish identity or tax number. Yanıtly is a Netgsm partner; your application goes to Netgsm directly from the Yanıtly dashboard.
When will my line start working?
Your number is assigned after your application is received. Connection starts after your documents, payment and subscription approval are complete. Approval time depends on Netgsm’s document checks. Once the subscription is approved, follow the connection to your assistant on the card; our team helps verify your initial setup.
Which number types are available?
Available number types are shown in Netgsm’s application form.
Can I use my existing number? Do I need to port it?
You can connect a number from Netgsm, Verimor or a SIP-compatible phone system without porting it. Moving a number to another carrier is a separate process with your carrier.
Why is Enterprise required?
Number applications, the phone assistant and company-line calling require Enterprise. Upgrade in the dashboard after opening your account, or set it up with our team. Prices exclude VAT.
What do calls cost?
There are three charges: Enterprise; assistant voice minutes (bonus minutes in the first billing month, then minute packs); and line and call charges paid to Netgsm. A “Connect to my phone” call may incur two carrier call charges.
Will customers know they are speaking to AI?
The assistant introduces itself and your business. If asked, it clearly says it is a digital assistant and offers a transfer to your team. Its rules prohibit pretending to be a human employee.
What happens outside working hours or when the answer is unknown?
For questions outside your knowledge base, it transfers to your team or takes a callback request. Outside hours it explains when you reopen and, by default, collects the name, permission to call and topic to create a task. If a transfer fails, it explains this and takes a callback request.
Can customers see employee phone numbers?
On company-line calls, customers see your business number. “Connect to my phone” rings the employee first without sharing their number. Calling independently from a personal phone exposes that personal number.
Can employees see customer numbers?
Non-admin roles see masked numbers in customer records, tickets, tasks and reminders and start calls from the customer record. When the assistant transfers a call, the caller’s number may appear on the employee’s phone so they know who is calling.
Are calls recorded? What about data protection?
Assistant-handled calls produce summaries and outcomes; scored calls show a quality score. You control recording and the notice read to callers. Team calls have no recording or automatic summary by default. We publish subprocessors and data locations, and provide a data processing agreement.
How many simultaneous calls can be answered?
Concurrency depends on the channels on your line and your plan; we confirm this together during setup. When lines are busy, callers can queue and hear a callback option after a long wait.
Are extensions, desk IP phones or fax supported?
No. Yanıtly does not provide an extension plan, desk IP phone registration, fax or conference calls. Calls can be transferred to a number on your existing phone system when needed.
What happens when voice minutes run out?
The assistant cannot answer new calls when minutes run out; add a minute pack to continue. Admins receive SMS, email and dashboard alerts when minutes are low.
When the phone rings at 9 PM on Friday, be ready to answer.
Four steps: open an account, upgrade to Enterprise, get a number or connect your line, and configure your assistant. Our setup team is a phone call away.
- Account
- Enterprise
- Number / line
- Assistant