AI FOR CUSTOMER CONVERSATIONSYanıtly

Talks to your customers.
Moves your business forward.

On WhatsApp, Instagram and the phone. AI that answers, plans and moves work forward.
Working alongside your team. With you in control.

Get started with Yanitly See it in action

Messaging + voice AIIndustry-specific workflowsYour team in control

Meta Business Partner

Your workspaceSample scenario

Deniz A.WhatsApp

Yanıtly AI

Today10:24

Do you have time for a facial this Saturday?

10:24

YOUR WORKSPACE

Appointment calendar

Same context

Saturday · 24 OctoberDay

EAEce A.SYSelin Y.

11:00

Consultation11:00 – 11:45

12:00

Skin consultation12:00 – 12:30

13:00

14:30

Skin care14:30 – 15:15

15:30

Availability comes firstService, specialist and calendar checked together.

New message received

One conversation. A new appointment in your calendar.

Bring the service, specialist and available time together. Your customer chooses and confirms; your team sees the booking.

Illustrative product workflow

01 / 05

Pause, choose a step or try a selection. You are in control.

Wherever your customers are.

WhatsAppInstagramMessengerTelegramPhoneWeb chatEmail

ONE COMPLETE CUSTOMER STORY

An answer is just the start.
The difference is what happens next.

A message becomes an appointment. A photo becomes an order. A call becomes work your team can follow. The context stays when the conversation ends.

Team calendarExample flow

Elif D.WhatsApp message

Could we arrange a consultation tomorrow afternoon?

TomorrowYour shared team calendar

Day view

EEceMMertDDeniz

13:00

Consultation13:00 – 14:00

14:00

15:00

Team meeting15:00 – 16:00

16:00

Availability first. Customer approval next.Watch the example or choose a time

01/05Message

Customer approval. Shared context for your team.

Message.

01 / FROM CONVERSATION TO CALENDAR

A message comes in.
Your calendar gets to work.

Find the service, specialist and available time in the conversation. Once your customer confirms, the appointment reaches the team calendar. Everyone continues with the same context.

Explore appointments

From image to orderExample flow

“Do you have this in blue?”One picture, one question. Let’s talk through the rest.

Searching the catalog

ATELIER / ESSENTIALS

Oversized tee

From picture to options. From options to approval.

ColorLet’s choose

Size—

Yanitly AI

Let’s confirm the product and options firstYou can choose the color and size too

The right product. Clear choices. Customer approval.

02 / FROM IMAGE TO ORDER

Interest starts with a photo.
Turn it into the right order.

Find the catalog product and clarify color and size. Yanitly brings the options together; your customer confirms and the order moves forward.

Yanitly for ecommerce

VOICE AI ASSISTANT

A voice that takes the next step.

A voice that knows your business. Connect the conversation with the right information, confirmed appointments and your team.

Text walkthrough · Microphone stays off

Deniz A.Sample customer · Phone conversation

Deniz A.: Hello, could I come in for a skin treatment tomorrow afternoon?

Yanitly: Of course. Tomorrow at 14:00 is available. Shall I book that time for you?

Deniz A.: Yes, 14:00 works for me. Please confirm my appointment.

Yanitly: Your appointment is booked for tomorrow at 14:00. See you then!

THE NEXT STEPFrom conversation to workflow

Explore Voice AI

CUSTOMER 360

Know the customer.
Keep the whole story.

Messages, calls and priority jobs in one record. Your team sees who they are speaking to, what happened and what comes next.

One customer’s storyExample flow

Deniz A.A new conversation begins

360°

Conversation started

Appointment preference: tomorrow, 14:00

14:32

The story continues here

Phone call

Request summary added to the record

The channel changes. The context stays.

Message arrives

PEOPLE + AI · ONE TEAM

Let AI move work forward.
Let your team make the difference.

Let routine questions get answered, context get collected and work reach the right person. Give your team room for customers, expertise and decisions. You choose what AI takes on.

CHOOSE A SITUATION

Knowledge learned from conversations is added after your team approves it.

Yanitly AI · From decision to outcomeExample flow

Could I speak to someone about my order?Deniz A. · 14:32

Yanıtly AI

Conversation summary ready

The customer wants to speak to the team about an order.

Finding the right next step.

FOUR WAYS TO WORK

What should AI take on? You choose.

The right balance for your team, in each messaging channel.

Yanitly AI

Prepares a suggested reply. Does not send it to the customer on its own.

Your team

Reviews the draft, adds a personal touch and sends the reply.

AI does the preparation. Your team adds the final touch and sends it.

AS INDIVIDUAL AS YOUR BUSINESS

One platform.
Your way of working.

One answer does not fit everyone. Bring your industry knowledge, tools and processes together.

APPOINTMENTS & TEAM CALENDAR

Focus on your customer. Let your calendar keep the conversation going.

Collect the service, duration and specialist preference in the conversation. Offer available times and bring confirmed appointments to your team.

Explore the solution

MMira StudioWorkspace

CUSTOMER REQUESTSkin treatment · 60 minutes

The next step is ready.Customer record and team workflow update together.

ADEKMS

Your team continues with the same context.

Example scenario · Illustrative business and data.

THE MOBILE SIDE OF YOUR BUSINESS

Don't leave your work at the desk.Everyone's next step, in their pocket.

Customers make their plans. Your team manages the day. See how each role moves work forward through actual app screens.

A DAY IN YOUR BUSINESS

Sample walkthrough

From booking to court

Your customer · Mobile web

Choose a court. Arrive ready to play.

Customers open your link and choose a service, duration and date. Reservance works in their mobile browser, with no app to install.

WHAT IT BRINGS TO YOUR WORKThe first booking step is in your customer's hands.

Plays when in view

YOU ARE EXPLORINGReservance

01/ 03

Book through a link without installing an appActual app screen · sample data

A workspace for every roleChoose a step. Explore. Enlarge for the details.

Actual screens from independent walkthrough records captured on different dates, not one continuous booking or job. Choosing a step in this walkthrough does not perform a real action.

Explore the full mobile experience

Tennis club. Choose a court. Arrive ready to play.

BETTER TOGETHER

Connect your tools.
Keep your work moving.

Connect your channels and commerce platforms. See setup steps, requirements and the integration scope before you begin.

Explore integrations

WhatsApp Shopify Instagram Trendyol WooCommerce ikas

TRUST STARTS IN THE DETAILS

See what happens.
Know what is accessed.

Access by role

Manage team access and action permissions together.

Control by channel

Choose the AI mode that fits each channel.

Your expertise in action

Complex requests reach your team with context.

Read about our security approach

YANITLY JOURNAL

Make your next move count.

All guides

E-Commerce & Social Commerce

8 min · October 18, 2026

YANITLY ACADEMY

Your first time.
Your next step, clear.

Real product screens, short videos and step-by-step guidance. Help your team know what to do when it’s time to get to work.

Turkish lessonsFree access

Build my starting path Explore the lessons

39 sec

YOUR FIRST LESSON IS READY

Panelde yol bulmak

YOUR QUESTIONS

Before you begin.

Find the right setup for your business.

What does Yanitly do?

Yanitly connects messaging, voice AI, customer records and operational tools. Depending on your industry and enabled modules, requests can become appointments, orders, support tickets or team tasks.

Does AI automate every action?

No. The channel AI mode, role permissions, enabled tools and required customer confirmations determine each action. Your team can take over when needed.

Can I use my existing WhatsApp number?

Existing WhatsApp Business App numbers and new Cloud API numbers have different setup paths. Account eligibility and Meta requirements are evaluated during setup.

EVERY CONVERSATION IS A BEGINNING

Conversations that move business
forward start here.

Messaging, voice AI and operations. Build the flow that fits your business.

Start with your email

Talks to your customers.
Moves your business forward.

Appointment calendar

One conversation. A new appointment in your calendar.

An answer is just the start.
The difference is what happens next.