IndustriesE-commerceYANITLY FOR E-COMMERCE

A product question.Your next order.

From “does this come in blue?” to the right colour and size. Bring customer conversations, your catalog and orders into one flow.

Your business knowledge. Your team in control.
Atelier StoreExample workspace
Product catalog
ATELIER / ESSENTIALSExample catalog visual
Luna shirtColour and size selection
LN-014
Customer confirmation before ordering
Elif DemirCustomer conversation
Is the Luna shirt available in blue?14:42
Conversation continues
From conversation to actionUnderstand → choose → confirm
Product walkthrough · sample data
Meta Business Partner

Where your customers are.

MORE THAN A GENERIC ANSWER

Understands your business.
And what needs to happen next.

01

The actual image, in the right colour.

Show the catalog image that matches the selected colour. Make colour and size an explicit customer choice.

02

From enquiry to order progress.

Keep product details, orders and delivery steps connected. Give your team the same customer context.

03

Clarifies instead of guessing.

When an image is unclear or matches several products, offer choices. Agree on the right product before ordering.

WHAT HAPPENS AFTER HELLO

Your business.Your workflow.

Products & variants

The product they mean, right in the conversation.

Make catalog images part of the conversation. Confirm colour and size through WhatsApp, Instagram DMs and Messenger.

UnderstandClarifyContinue
Atelier StoreExample workspace
Product catalog
ATELIER / ESSENTIALSExample catalog visual
Luna shirtColour and size selection
LN-014
Customer confirmation before ordering
Elif DemirCustomer conversation
Is the Luna shirt available in blue?14:42
Conversation continues
From conversation to actionUnderstand → choose → confirm
Product walkthrough · sample data
A MOBILE EXPERIENCE FOR YOUR WORK

Keep orders moving.Keep your team with them.

See new, shipped and delivered orders with their collection status in Reservance Partner's actual order view.

Real app screens · sample data
Reservance Partner

Orders in one mobile list.

Staff see the customer and order status on the same screen. Order and collection status are tracked separately.

Orders in one mobile list.
01 / 02
YOU ARE EXPLORINGReservance Partner

Orders in one mobile list.

Actual screens captured with sample data on different dates. Step selection is a product walkthrough; it does not create bookings, attendance or work orders.

Explore the mobile apps
ED
Elif DemirCustomer record
360°
WhatsAppPhoneAuthorised team

First messageDoes the Luna shirt come in blue? I’m looking for size M.

Need clarifiedLuna shirt · Blue / M

The next step is visibleBlue · Size M · Order summary

Messages, calls and open work in context.
ONE CUSTOMER CONTEXT

A call yesterday.
A message today.Still the same person.

A change of channel should not reset the relationship. Bring relevant conversations, enabled business workflows and your team’s next step into the same customer record.

Explore customer communication
FITS THE WAY YOU WORK

You may share an industry.
Your business is your own.

Your services, your rules, your team. Shape the setup around your own operation.

01Fashion & accessories
02Beauty & personal care
03Home & living
04Multichannel stores
A CLOSER LOOK

Your questions,
answered.

Read the industry guide
Which channels support product images?

Supported catalog image workflows are available on WhatsApp, Instagram direct messages and Facebook Messenger. The connected account, catalog and relevant AI features must be configured.

Can customers send an image to find a product?

Images can be matched against the catalog. When a match is uncertain, the assistant asks the customer to choose or clarify instead of guessing and creating an order.

Can I use my existing commerce platform?

Explore Shopify, WooCommerce, ikas and other connections in the integration directory. Order reading, stock and other operations vary by platform and connection.

Is an order created without confirmation?

The example flow confirms the product, colour and size before presenting an order summary for customer approval. Live actions depend on the commerce module and verification rules.

YANITLY ACADEMY

Your first time.
Your next step, clear.

Real product screens, short videos and step-by-step guidance. Help your team know what to do when it’s time to get to work.

Turkish lessonsFree access
Ürüne renk, seçenek ve görsel bilgisi eklemek37 sec
YOUR FIRST LESSON IS READY

Ürüne renk, seçenek ve görsel bilgisi eklemek

EXPLORE OTHER INDUSTRIES
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E-commerce

Let the next conversation
be a new beginning.

Let’s take a closer look at how your business works.

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