The actual image, in the right colour.
Show the catalog image that matches the selected colour. Make colour and size an explicit customer choice.
From “does this come in blue?” to the right colour and size. Bring customer conversations, your catalog and orders into one flow.
Where your customers are.
Show the catalog image that matches the selected colour. Make colour and size an explicit customer choice.
Keep product details, orders and delivery steps connected. Give your team the same customer context.
When an image is unclear or matches several products, offer choices. Agree on the right product before ordering.
Make catalog images part of the conversation. Confirm colour and size through WhatsApp, Instagram DMs and Messenger.
See new, shipped and delivered orders with their collection status in Reservance Partner's actual order view.
Staff see the customer and order status on the same screen. Order and collection status are tracked separately.
Orders in one mobile list.
Actual screens captured with sample data on different dates. Step selection is a product walkthrough; it does not create bookings, attendance or work orders.
Explore the mobile appsFirst messageDoes the Luna shirt come in blue? I’m looking for size M.
Need clarifiedLuna shirt · Blue / M
The next step is visibleBlue · Size M · Order summary
A change of channel should not reset the relationship. Bring relevant conversations, enabled business workflows and your team’s next step into the same customer record.
Explore customer communicationYour services, your rules, your team. Shape the setup around your own operation.
Supported catalog image workflows are available on WhatsApp, Instagram direct messages and Facebook Messenger. The connected account, catalog and relevant AI features must be configured.
Images can be matched against the catalog. When a match is uncertain, the assistant asks the customer to choose or clarify instead of guessing and creating an order.
Explore Shopify, WooCommerce, ikas and other connections in the integration directory. Order reading, stock and other operations vary by platform and connection.
The example flow confirms the product, colour and size before presenting an order summary for customer approval. Live actions depend on the commerce module and verification rules.
Real product screens, short videos and step-by-step guidance. Help your team know what to do when it’s time to get to work.
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