Slack
integration.
Send customer support notifications, operator alerts, and system information to your Slack channels with Slack integration. Your team will be instantly notified of every new conversation, assigned tickets, and critical events.
Start with your business
YanıtlyWhat can you do together?
Before you start.
- Slack workspace (admin access)
- Yanıtly Professional or Enterprise plan
Let’s connect the dots.
Sign in to your Slack workspace
Sign in to your workspace as an admin at slack.com.
Install the Yanıtly Slack app
Go to Yanıtly panel → Channels → Slack → Click 'Connect to Slack'. Select your workspace in the popup and approve permissions.
Select the notification channel
Select the Slack channel where notifications will be sent, or create a new #yanitly-support channel.
Configure notification rules
Choose which events you want to be notified about: new conversation, operator handoff, SLA violation, customer satisfaction score, etc.
See the source. Know the scope.
Slack notification and app permission requirements are checked against Slack developer documentation.
Slack developer documentationFrequently asked questions
Can I reply to messages from Slack?
Yes, clicking the 'Reply' button on Slack notifications will redirect you to the Yanıtly panel.
Can I send notifications to multiple channels?
Yes, you can route different notification types to different channels.
Official resources
Conversations that move business
forward start here.
Messaging, voice AI and operations. Build the flow that fits your business.