ClubFlow Account and Data Deletion

Application: ClubFlow

Developer and platform operator: MobiCraft Dijital Teknolojiler Limited Şirketi · Yanıtly

Last updated: October 26, 2026

Delete your account in the app

If you can access your member account, you can start the deletion request directly in ClubFlow:

1. Sign in to your member account in the ClubFlow app.
2. Open the Profile tab and select “Delete My Account”.
3. Review the affected data and optionally fill in the reason for leaving.
4. Select the checkbox confirming that you understand and want to permanently delete your account and data.
5. Tap the deletion button, then confirm permanent deletion in the confirmation dialog.

After confirmation, personal data is anonymized, phone and email details are removed, device notification tokens are deleted, and you are signed out. The tennis profile provides access to the same deletion screen. In the match center’s Opponent Network account closure flow, access is stopped, open listings are closed, and the personal-data deletion request is reviewed separately.

If you cannot access the app

If you uninstalled the app, cannot sign in, or need to submit a request for a business or staff account, contact us using the email channel below.

1. Use “ClubFlow Hesap veya Veri Silme Talebi” as the subject (ClubFlow Account or Data Deletion Request).
2. Include your registered name, phone number, and the name of your club.
3. Clearly state whether you want to delete the whole account or only specific data.

What happens after your request?

Access is closed

For in-app account closure, member portal access and active sessions are disabled immediately.

Identity and retention duties are reviewed

We verify that the request comes from the account owner and separate records that must be retained for legal or contractual reasons.

Data is deleted or anonymized

Direct identifiers in scope are removed, and personal content is deleted or irreversibly anonymized.

Data deleted or anonymized

• Account identity and contact data such as name, phone number, email, and profile preferences
• Profile photo, member PIN, active portal sessions, and device notification tokens
• Body measurements and private profile notes or images that fall within the request
• Personal content submitted by the user in support conversations
• Direct contact fields in linked order and appointment records

Data that may be retained and retention periods

Limited records may be retained for legal obligations, fraud prevention, dispute resolution, and record integrity:

• Invoice, collection, and payment records: up to 10 years under applicable financial law.
• Security, access, and deletion-request audit records: up to 1 year.
• Membership, visit, booking, and transaction records: for the mandatory legal or contractual period, with direct identifiers removed where possible.
• Anonymous statistics: these are no longer associated with an identifiable user and are not retained as personal data.

Delete data without closing the account

You may request deletion of specific data, such as your profile photo, measurement history, support content, or other selected information while keeping your account open. Clearly identify the data in your email; records subject to mandatory retention may be excluded.

Request channel

For account or data deletion requests, contact the Yanıtly privacy team: [email protected]

This page applies to the ClubFlow Android and iOS mobile application provided by MobiCraft Dijital Teknolojiler Limited Şirketi.