KVKK and Chatbot: Legal Compliance Guide

Protecting personal data in chatbot usage is a critical issue. We examine the obligations that chatbot operators must comply with under KVKK (Personal Data Protection Law).

Personal Data Processed in Chatbots

The following personal data may be processed in a chatbot conversation: name-surname, email, phone number, order information, IP address, location information. All of these are personal data protected under KVKK.

Disclosure Obligation

Before the chatbot conversation begins, the user must be informed about the processing of personal data, the purposes for which it is collected, and how it is stored. A link to the KVKK disclosure text should be provided in the widget.

Explicit Consent

The user's explicit consent must be obtained for processing personal data. A consent mechanism should be presented when the chatbot is started. This feature is built into the Yanıtly widget.

Data Retention Periods

It must be determined how long conversation data will be stored. At the end of the period, data should be automatically deleted or anonymized. Automatic data deletion policies can be configured in Yanıtly.

Data Security Measures

• Encrypted communication with TLS/SSL
• Database encryption with AES-256
• Access control and authorization
• Regular security audits
• Event logs and monitoring

Third-Party Sharing

If third-party services (OpenAI, etc.) are used for AI processing, this must be stated in the disclosure text. Data processor agreements must be signed.

Conclusion

KVKK compliance is a legal requirement in chatbot usage. Yanıtly simplifies this process with built-in KVKK compliance tools. Check out our KVKK policy for more information.